By using this site you are confirming your agreement to be bound by the
following Terms and Conditions. Please read these terms of sale carefully
before placing your order and retain a copy of these terms and your order for
future reference. You may find it helpful to print a copy for information.
These terms of sale apply to goods supplied by DD Home Entertainment Limited,
registered in England and Wales (number 4423880)('DD' or 'we/us'). We are
completely dedicated to your total satisfaction. If you have any suggestions or
comments please e mail us at
Our contact details:
DD Home Entertainment Ltd Unit 1 Pool Bank Business ParK High Street Tarvin
Chester CH3 8JH
Tel: +44 01829 741 490 Fax: +44 01829 741 862
Formation of the Contract
Once you have placed an order we will send you confirmation by e mail
acknowledging that we have received your order. However, no contract exists
between you and DD for the sale of any goods until DD confirms that your order
has been despatched and payment has been made. Confirmation will be sent by DD
in writing or by e mail to the address or e mail address you have given. Once
DD does so, there is a binding legal contract between us, subject to your right
of cancellation (see below).
Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on
any items which you wish to buy and put them into the shopping basket. After
you have finished your selection, click on the "Proceed" icon and you will be
asked for a few details which we will need in order to be able to satisfy the
You should check through your order carefully. You can correct any input errors
prior to placing your order.
Prices and Payment
All prices for goods offered for sale through our website are shown in Sterling
(£). If you are shopping from outside a Sterling area, place your order and
your credit card company will convert the transaction to Sterling or your own
We accept payment by the following credit/debit cards: Visa, Delta, Mastercard,
Switch, Maestro, Solo, American Express. We do not accept Visa Electron. By
using this site you are confirming that all the details you provide in
connection with ordering and paying for goods are correct and that the
credit/debit card you are using is your own and sufficiently in funds to cover
the cost of the goods which you are ordering at any time.
We do not charge for any item until it is ready to ship. Backordered items are
not charged until they are shipped. In the case of part shipment, you may be
charged in stages but will only be charged postage on your first shipment. If
you would prefer not to use our electronic ordering service you may send your
credit card information by phone, fax or post to;
Customer Services DD Home Entertainment Ltd Unit 1 Pool Bank Business Park High
Street Tarvin Chester CH3 8JH
Tel: +44 01829 741 490 Fax: +44 01829 741 862
Every effort is made to ensure that prices shown on our website are accurate at
the time you place your order. If an error is found, we will inform you as soon
as possible and offer you the option of reconfirming your order at the correct
price or cancelling your order. We will be under no obligation to fulfil an
order for a product which was advertised at an incorrect price and we will
endeavour to correct any pricing errors as quickly as possible. If you cancel
your order the provisions set out below in relation to Your Right of
Cancellation will apply.
Proof of Age
In the United Kingdom 18 certificate product can only be sold to people who are
aged 18 or over. You will be asked to confirm that you are over 18 by agreeing
to these Terms and Conditions.
Shipping and Handling
UK and BFPO
£1.80 for one item, £2.75 for two items and £3.75 for three or more items.
Please note that Double Packs/Twin Packs count as two items.
Rest of the World
Postage and packing for Europe and the Rest of the World is calculated at cost
and will be calculated at the site. The appropriate charge will be included in
the sum deducted from your credit/debit card. Where goods are shipped across
territorial borders they may be subject to inspection by local customs
authorities and to local import duties and taxes.
Postage charges may be amended at any time and without prior notice. However,
any revised rates will be displayed on our website.
We aim to process your order right away. Normally your orders are fulfilled
within 14 days; however, please allow 28 days for delivery.
Availability and Back Orders All orders are subject to availability. If your
item is not in stock, we will inform you as soon as possible. If DD is unable
to deliver the goods within 28 days of your order being placed, you will be
entitled to cancel the order unless you agree to a backorder in which case we
will try to give you an approximate delivery date.
Tax Charges All prices quoted on our site are inclusive of VAT at the
appropriate rate at any time.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed
using 128 bit encryption. The numbers are only decrypted after they reach our
computer. They are not held in clear text on any web site at any time.
In the event of any unauthorised use of your credit/debit card you should
notify your credit card company immediately.
Your Right of Cancellation
You have the right to cancel the contract at any time up to the end of 7
working days after you receive the item you have ordered, provided you do not
unseal it. A working day is any day other than weekends and bank or other
public holidays in the United Kingdom.
To exercise your right of cancellation, you must give written notice to DD by
hand or post, fax or e mail, at the address, fax number or e mail address shown
above, giving details of the item ordered.
If you exercise your right of cancellation after the goods have been delivered
to you, you must return the item to DD, unsealed, and at your own cost, at the
address shown above. You must take reasonable care to ensure that the item is
not damaged whilst in your possession or in transit.
Once you have notified DD that you are cancelling the contract, DD will refund
or re-credit you within 28 days for any sum that has been paid by you or
debited from your credit card for that item. If you do not return the item as
required, DD may charge you for the direct costs of recovering it.
If you have paid for the goods by credit/debit card, any refund will be
credited to that card. If you have paid for the goods by cheque, the value of
the refund will be held on your account for future use unless you notify us at
any time by phone or in writing that you require a cheque refund.
Order with confidence - full money back guarantee. If you are in any way
dissatisfied with the quality of any product you purchase from us, you may
return it to us within a reasonable period for a full refund, or exchange it
for other goods. This does not affect your statutory rights as a consumer.
DD will uphold your right of privacy under the terms of the Data Protection Act
of 1998 and will only use the information we collect from you lawfully to
process your order. We do not disclose any information about our customers to
third parties without first obtaining your consent.
Cookies are used on this site to keep track of the contents of your shopping
basket once you have selected an item. You can usually modify your browser to
disable cookies. However, the site will not work as well as it might if you do
DD may at its discretion record telephone calls for the purposes of staff
training and quality control. Tapes will be erased after review.
All content and intellectual property on this website, and its compilation and
design, is the property of DDHE and its suppliers and is protected by copyright
and other laws.
These terms of sale are subject to English law, and the English courts will
have jurisdiction in respect of any dispute arising from the contract.
The goods sold on this website are offered for private domestic and consumer
DD does not accept liability for any indirect or consequential losses or for
those losses which are not reasonably foreseeable as a consequence of any
breach of contract. This does not affect your statutory rights. DD will have no
liability to you for delays in fulfilling its delivery obligations to you if
such delays are caused by force majeure which includes, but is not limited to,
fire, floods, strikes, war, malicious damage or acts of civil commotion.
DD reserves the right to update and change these terms and conditions at any
time, without prior notice, and we will arrange for any such updated or changed
versions to be posted on the website. Your continued use of the website and any
orders placed after new terms and conditions have been posted will confirm your
acceptance of those terms and conditions. We reserve the right to refuse access
to this website, edit its content and terminate accounts or cancel orders at
our sole discretion. In the event that we cancel an order we will make no
charge to the customer.