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By using this site you are confirming your agreement to be bound by the following Terms and Conditions. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information.

About Us
These terms of sale apply to goods supplied by DD Home Entertainment Limited, registered in England and Wales (number 4423880)('DD' or 'we/us'). We are completely dedicated to your total satisfaction. If you have any suggestions or comments please e mail us at customerservices@ddhe.co.uk

Our contact details:

DD Home Entertainment Ltd Unit 1 Pool Bank Business ParK High Street Tarvin Chester CH3 8JH

Tel: +44 01829 741 490 Fax: +44 01829 741 862

Formation of the Contract
Once you have placed an order we will send you confirmation by e mail acknowledging that we have received your order. However, no contract exists between you and DD for the sale of any goods until DD confirms that your order has been despatched and payment has been made. Confirmation will be sent by DD in writing or by e mail to the address or e mail address you have given. Once DD does so, there is a binding legal contract between us, subject to your right of cancellation (see below).

Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items which you wish to buy and put them into the shopping basket. After you have finished your selection, click on the "Proceed" icon and you will be asked for a few details which we will need in order to be able to satisfy the order.

You should check through your order carefully. You can correct any input errors prior to placing your order.

Prices and Payment
All prices for goods offered for sale through our website are shown in Sterling (£). If you are shopping from outside a Sterling area, place your order and your credit card company will convert the transaction to Sterling or your own currency.

We accept payment by the following credit/debit cards: Visa, Delta, Mastercard, Switch, Maestro, Solo, American Express. We do not accept Visa Electron. By using this site you are confirming that all the details you provide in connection with ordering and paying for goods are correct and that the credit/debit card you are using is your own and sufficiently in funds to cover the cost of the goods which you are ordering at any time.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. In the case of part shipment, you may be charged in stages but will only be charged postage on your first shipment. If you would prefer not to use our electronic ordering service you may send your credit card information by phone, fax or post to;

Customer Services DD Home Entertainment Ltd Unit 1 Pool Bank Business Park High Street Tarvin Chester CH3 8JH

Tel: +44 01829 741 490 Fax: +44 01829 741 862

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. We will be under no obligation to fulfil an order for a product which was advertised at an incorrect price and we will endeavour to correct any pricing errors as quickly as possible. If you cancel your order the provisions set out below in relation to Your Right of Cancellation will apply.

Proof of Age
In the United Kingdom 18 certificate product can only be sold to people who are aged 18 or over. You will be asked to confirm that you are over 18 by agreeing to these Terms and Conditions.

Shipping and Handling


£1.80 for one item, £2.75 for two items and £3.75 for three or more items. Please note that Double Packs/Twin Packs count as two items.

Rest of the World

Postage and packing for Europe and the Rest of the World is calculated at cost and will be calculated at the site. The appropriate charge will be included in the sum deducted from your credit/debit card. Where goods are shipped across territorial borders they may be subject to inspection by local customs authorities and to local import duties and taxes.

Postage charges may be amended at any time and without prior notice. However, any revised rates will be displayed on our website.

Delivery Schedule
We aim to process your order right away. Normally your orders are fulfilled within 14 days; however, please allow 28 days for delivery.

Availability and Back Orders All orders are subject to availability. If your item is not in stock, we will inform you as soon as possible. If DD is unable to deliver the goods within 28 days of your order being placed, you will be entitled to cancel the order unless you agree to a backorder in which case we will try to give you an approximate delivery date.

Tax Charges All prices quoted on our site are inclusive of VAT at the appropriate rate at any time.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. The numbers are only decrypted after they reach our computer. They are not held in clear text on any web site at any time.

In the event of any unauthorised use of your credit/debit card you should notify your credit card company immediately.

Your Right of Cancellation
You have the right to cancel the contract at any time up to the end of 7 working days after you receive the item you have ordered, provided you do not unseal it. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.

To exercise your right of cancellation, you must give written notice to DD by hand or post, fax or e mail, at the address, fax number or e mail address shown above, giving details of the item ordered.

If you exercise your right of cancellation after the goods have been delivered to you, you must return the item to DD, unsealed, and at your own cost, at the address shown above. You must take reasonable care to ensure that the item is not damaged whilst in your possession or in transit.

Once you have notified DD that you are cancelling the contract, DD will refund or re-credit you within 28 days for any sum that has been paid by you or debited from your credit card for that item. If you do not return the item as required, DD may charge you for the direct costs of recovering it.

If you have paid for the goods by credit/debit card, any refund will be credited to that card. If you have paid for the goods by cheque, the value of the refund will be held on your account for future use unless you notify us at any time by phone or in writing that you require a cheque refund.

Order with confidence - full money back guarantee. If you are in any way dissatisfied with the quality of any product you purchase from us, you may return it to us within a reasonable period for a full refund, or exchange it for other goods. This does not affect your statutory rights as a consumer.

Privacy Policy
DD will uphold your right of privacy under the terms of the Data Protection Act of 1998 and will only use the information we collect from you lawfully to process your order. We do not disclose any information about our customers to third parties without first obtaining your consent.

Cookies are used on this site to keep track of the contents of your shopping basket once you have selected an item. You can usually modify your browser to disable cookies. However, the site will not work as well as it might if you do so.

DD may at its discretion record telephone calls for the purposes of staff training and quality control. Tapes will be erased after review.

All content and intellectual property on this website, and its compilation and design, is the property of DDHE and its suppliers and is protected by copyright and other laws.

Applicable Law
These terms of sale are subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

The goods sold on this website are offered for private domestic and consumer use only.

DD does not accept liability for any indirect or consequential losses or for those losses which are not reasonably foreseeable as a consequence of any breach of contract. This does not affect your statutory rights. DD will have no liability to you for delays in fulfilling its delivery obligations to you if such delays are caused by force majeure which includes, but is not limited to, fire, floods, strikes, war, malicious damage or acts of civil commotion.

DD reserves the right to update and change these terms and conditions at any time, without prior notice, and we will arrange for any such updated or changed versions to be posted on the website. Your continued use of the website and any orders placed after new terms and conditions have been posted will confirm your acceptance of those terms and conditions. We reserve the right to refuse access to this website, edit its content and terminate accounts or cancel orders at our sole discretion. In the event that we cancel an order we will make no charge to the customer.

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We accept the following cards:
we accept visa we accept switch we accept mastercard we accept euro we accept delta we accept amex we accept maestro we accept solo
Copyright 2005© DD Home Entertainment Ltd. All rights reserved. E&OE. Terms & Conditions apply.
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